Cancel, Return & Refund Policy

1. Superb quality and authenticity of each UrLovePartner(ULP) item bring us confidence, as well as internal rigorous and regulated team process.
2. ULP is committed to providing 100% satisfied services to each customer, offering a smooth and relaxed shopping experience as well.
3. Replicas or counterfeits are not allowed in ULP. Return and refund will be handled ASAP within 48 hours upon your requests.

Kind Reminder To Our Dear Customers:

Please read carefully before and after placing order.

Due to the characteristics of sex doll industry, you need to understand: most of our dolls are customized, it is a custom product created just for you, your order may not be cancelled for any reason, SALE IS FINAL. If you want to modify, edit or upgrade the order, you have to reach out us in 24 hours from the date and time of purchase in order to request the changes and to see if the changes are possible, extra fees might be charged depending on your request. You will find all details as below:

**I. Return Policy**

We are committed to providing you with a satisfactory shopping experience and will accept your return request under the conditions of return. Please comply with the following policies:

**II. Return Period**

Once your order payments are completed at ULP platform, our order processing will be activated ASAP within 1 hour at receipt of your order information. Due to the uniqueness of each order, once your order is activated, we have to invest material, machining and labor costs, these costs are irreversible. Therefore, Please Doublecheck Your Order Information Is Indeed Correct Before You Proceed The Payments.

Without doubt, if you definitely want to cancel the activated order, please comply with the following policies:

↓ Table 1: Detailed Disclosures of Cancel Policy

Cancellation
Order Type	Senario		Refund Rate
ULP Items	After Payment	When It≤5 hours	100%
ULP Items	After Payment	5 hours<When It≤12 hours	80%
ULP Items	After Payment	12 hours<When It ≤48 hours	50%
ULP Items	After Payment	WhenIt>48 hours	0

You will definitely get corresponding-percentage refund as above ‘Table 1’, only if you cancel the order on time after activating order (THE VALID PERIOD counts from the time at our receipt of your order information, subjecting to receiving system notifications).

Returns for accepted/used items:

1. Once the item has been either washed, used, or even unwrapped, if it is not applicable to ‘damaged in transit’, we can not accept a return or refund of the doll. The reason is that once the doll is opened and in the possession of the customer and accepted, then it is technically used, defined as a ‘secondhand item’.
2. Once the doll is opened and touched, this would now become a secondhand item. Due to hygiene and trading standards, we can not resell it. This is a strict business rule, so please keep this in mind when choosing to buy an item like what you shop as usual.

 

↓ Table 2: Detailed Disclosures of Return Policy

Senario	Information Required	Solutions
Incorrect Items	Clearunboxing videos &additional photos showing: *Entire body,head *Shipping label *Outside package box	Supplementary shipment if applicable
Damaged Items	Clear unboxing videos &additional photos showing: *Entire body,head *Damaged part	Severedamages: Replacement ncluding body fracture,breast blast,etc Minor damages: Repair kit 8video guidance
Missing Parts	Clear unboxing videos &additional photos showing: *Entire body, head *Other accessories you received	Supplementary shipment if applicable
Undelivered Package	Lost package, Logistics vouchers confirmationthrough multiple channels.	Supplementary shipment if applicable
Undelivered Package	Returned package, if customer fails to pick-up items in time after multiple contacts and notifications	ULP will not be responsible for any liability.
Undelivered Package	Failed or Unfinished Custom Clearance, ifcustomer did not or reject to clear customs after multiple contacts and notifications	ULP wll not be responsible for any liability.

Notes:

We will reserve the package photo before shipment. We strongly advise you to kindly check our Purchase Guarantee to check before you report an issue.

**Ⅲ. Cancel & Return Process**

Please contact our customer service team firstly (E-mail: ur_lovepartner@sohu.com), explain the reason for the return and provide relevant order information.

**IV. Refund Method**

1. After we receive and inspect the product and it meets the return conditions, we will refund according to the payment method you used when purchasing.
2. If you used online payment (such as Paypal, etc.), the refund will be credited within 5-15 working days.
3. If you used a bank card for payment, the time for the refund to arrive depends on the processing speed of the bank, usually within 7-20 working days.

**V. What’s Not Covered by The Refund Policy?**

Minor Blemishes

Minor defects, such as skin blemishes, scratches, marks, indentations, dents, micro-cuts, minor changes in the skin surface, loose or missing fingernails/toenails, loose or missing eyelashes, and minor differences or inconsistencies in facial or body makeup, are not covered by our Refund Policy. These blemishes can often be resolved with our suggested fixes.

–Finger & Toe Nails: Nails may become loose during shipping or after receiving the doll due to light glue application. If a nail falls off, you can reattach it using our lash & nail glue.

–Loose Eyelash: The doll comes with a protective eye mask (spongy) to safeguard her eyes. If an eyelash detaches, you can reattach it yourself using our lash & nail glue.

–Minor skin blemishes and changes: These are inherent to the manufacturing process (such as injection sites, mold seam lines, and scars on silicone heads) and are not considered defects covered by our Refund Policy.

–Minor damage during shipping: Examples include minor scrapes or a bent neck, which can be easily repaired. We provide repair assistance and tools. Customers should attempt reasonable repairs based on our recommendations.

Handmade Error

All sex dolls are handmade, ensuring each one is unique. Therefore, expect slight variations in facial makeup, areola color, vagina color, etc., due to screen display differences or manual makeup application. While we strive to replicate the photographer’s makeup depicted in photos, exact matches are not guaranteed. Please allow for slight 1-3cm measurement differences due to manual measurements.

Heating and Moaning

Verify the functionality of the heating and moaning option upon receipt. We do not cover issues arising after initial use if disconnected.

User Damage

All dolls undergo a quality check before shipment. User damage caused by mishandling or negligence, such as hyperextension of limbs, skeleton fractures, or tearing of openings, is not covered under warranty. Our team will assess damage based on provided information, with the final decision at ULP’s discretion.

Used Dolls

Due to their personal nature, used dolls are not eligible for our guarantee. However, we will provide guidance for possible repairs.

 

If you have any questions, please do not hesitate to contact us. E-mail: vic@ulpbestsexdoll.com, Whatsapp: +86 173 7373 5274.